At Comme des Garçons – Australia, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return guidelines below.
Return Eligibility
You may request a return if:
- The item was delivered within the last 7 days
- The item is unused, unworn, and in original condition
- All original tags and packaging are intact
Items that do not meet these conditions may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Items marked as final sale
- Items damaged due to misuse
- Products returned without original packaging
How to Request a Return
To initiate a return, please contact us at:
📧 [email protected]
📞 +61 412 315 678
Include your:
- Order number
- Full name
- Reason for return
- Photos (if item is damaged or incorrect)
Our team will provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method.
- We are not responsible for lost return parcels.
Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–7 business days
- Refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and your order number.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still need assistance, please reach out to our support team.
Contact Information
📍 38 Ridge Road, Burgowan
Queensland, 4659
Australia
📧 [email protected]
📞 +61 412 315 678