1. How can I contact Comme des Garçons – Australia?
📧 Email: [email protected]
📞 Phone: +61 412 315 678
🕒 Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)
2. Where is your store located?
38 Ridge Road, Burgowan
Queensland, 4659
Australia
3. How long does shipping take?
Orders are processed within 1–3 business days (Monday–Friday).
Estimated delivery time is 7–14 business days, depending on location.
4. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
5. What is your return policy?
Returns are accepted within 7 days of delivery.
Items must be unused, in original condition, and in original packaging.
Sale or discounted items are non-returnable.
6. How long does it take to receive a refund?
Approved refunds are processed within 5–7 business days to the original payment method.
7. What payment methods do you accept?
We accept major credit and debit cards, along with secure payment methods available at checkout.
8. Is my payment information secure?
Yes. All payments are processed through secure encrypted payment gateways. We do not store your payment details.
9. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and photos of the issue.
10. Can I cancel my order?
Orders may only be canceled before they are processed or shipped. Please contact us immediately for assistance.